On Ordering Indicator Releases

Discuss Blu-rays released by Indicator and the films on them.

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domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

Re: On Ordering Indicator Releases

#251 Post by domino harvey » Mon Sep 09, 2019 3:39 pm

soundchaser wrote:
Mon Sep 09, 2019 2:54 pm
domino harvey wrote:
Mon Sep 09, 2019 1:27 pm
I’m glad everyone’s orders finally shipped, but now I don’t know what to bring to the daily prayer circle anymore
The release of California Split?
Good call, I’m prepping a Gwen Welles prayer candle as we speak

nitin
Joined: Sat Nov 08, 2014 6:49 am

Re: On Ordering Indicator Releases

#252 Post by nitin » Tue Sep 10, 2019 7:11 am

I still haven’t had my order shipped despite placing it in the first hour of the sale!

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chatterjees
Joined: Tue Apr 02, 2013 6:08 pm
Location: Pittsburgh, PA
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Re: On Ordering Indicator Releases

#253 Post by chatterjees » Tue Sep 10, 2019 6:29 pm

These guys at Powerhouse/Lime Wood can do some unreal things. I actually got my package delivered within 24 hours! How is that even possible? Also, I am speechless regarding the packaging. Amazon or even Arrow should learn from them. I may not have to buy bubble wraps for next few years.

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swo17
Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT

Re: On Ordering Indicator Releases

#254 Post by swo17 » Tue Sep 10, 2019 9:20 pm

Yes, every boxset bubble wrapped, as well as each set of 2-4 singles, overnighted from England in a large, sturdy box. All the more impressive considering they charged me nothing for shipping

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TMDaines
Joined: Wed Nov 11, 2009 1:01 pm
Location: Stretford, Manchester

Re: On Ordering Indicator Releases

#255 Post by TMDaines » Wed Sep 11, 2019 1:19 pm

Mine arrived today too. Absolutely mint condition. If only we could get our US Criterion boxsets packaged to the UK like this.

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HJackson
Joined: Wed Jul 20, 2011 7:27 pm

Re: On Ordering Indicator Releases

#256 Post by HJackson » Fri Sep 13, 2019 6:55 am

Has anyone had any luck getting a response from orders@ since the sale began? I’ve now dropped them a second email about my missing Sternberg bundle + Missionary, now missing for a full month, and haven’t had so much as a holding response.

I’ve never been in a position where a trader has taken my money and then simply ignored my emails about missing goods before, so don’t know what my next steps are. These preorders were made months ago so I’m not sure where I stand re: getting my money back from AmEx or PayPal.

KJones77
Joined: Wed Aug 23, 2017 11:35 pm

Re: On Ordering Indicator Releases

#257 Post by KJones77 » Fri Sep 13, 2019 9:15 am

HJackson wrote:
Fri Sep 13, 2019 6:55 am
Has anyone had any luck getting a response from orders@ since the sale began? I’ve now dropped them a second email about my missing Sternberg bundle + Missionary, now missing for a full month, and haven’t had so much as a holding response.

I’ve never been in a position where a trader has taken my money and then simply ignored my emails about missing goods before, so don’t know what my next steps are. These preorders were made months ago so I’m not sure where I stand re: getting my money back from AmEx or PayPal.
Try contacting them on Twitter. They have mentioned their massive email backlog before but are more responsive on Twitter hopefully.
Last edited by KJones77 on Fri Sep 13, 2019 10:40 am, edited 1 time in total.

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MichaelB
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Re: On Ordering Indicator Releases

#258 Post by MichaelB » Fri Sep 13, 2019 10:31 am

HJackson wrote:
Fri Sep 13, 2019 6:55 am
Has anyone had any luck getting a response from orders@ since the sale began? I’ve now dropped them a second email about my missing Sternberg bundle + Missionary, now missing for a full month, and haven’t had so much as a holding response.
What is the exact email that you've been contacting? I only ask because someone in a similar position to you turned out to have been emailing @powerhouse.co.uk instead of @powerhousefilms.co.uk, so his emails were uselessly dissipating into the ether as soon as he pressed Send.
I’ve never been in a position where a trader has taken my money and then simply ignored my emails about missing goods before, so don’t know what my next steps are. These preorders were made months ago so I’m not sure where I stand re: getting my money back from AmEx or PayPal.
It is extraordinarily unlikely that your emails are being "simply ignored", and I suspect there's a rational explanation. I'll very happily forward something directly if you like.

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HJackson
Joined: Wed Jul 20, 2011 7:27 pm

Re: On Ordering Indicator Releases

#259 Post by HJackson » Fri Sep 13, 2019 10:41 am

I’ve been messaging orders@limewoodmedia.co.uk per the website. Have just checked the inbox of an old e-mail account I’d used to correspond around the time of the Indiactor’s first sale and the address I used then was indeed info@powerhousefilms.co.uk... are these different accounts or do they feed into the same inbox?

Can DM you my order numbers + a contact email if you’re happy to forward them on. Would be much appreciated.

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swo17
Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT

Re: On Ordering Indicator Releases

#260 Post by swo17 » Fri Sep 13, 2019 11:26 am

I got a response not long ago from an email I sent to info@limewoodmedia.co.uk

Supertouch138
Joined: Fri Sep 13, 2019 11:40 am

Re: On Ordering Indicator Releases

#261 Post by Supertouch138 » Fri Sep 13, 2019 11:53 am

I've also sent a couple emails to orders@limewoodmedia.co.uk with no reply back. First was over 3 weeks ago. Most recent a couple of days ago since a couple items were missing from the first shipment I got. Assume they're just overloaded right now and I'll hear back hopefully in the next week.

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Drucker
Your Future our Drucker
Joined: Wed May 18, 2011 9:37 am

Re: On Ordering Indicator Releases

#262 Post by Drucker » Fri Sep 13, 2019 3:10 pm

In case it applies, remember, that there is tracking on every (international?) order now!

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