The Criterion Channel -- Technical Issues and Questions

The scuttlebutt on Criterion, Eclipse, and Janus Films. Lists and polls are STRONGLY discouraged.
Post Reply
Message
Author
unclehulot
Joined: Tue Nov 02, 2004 3:09 pm
Location: here and there

The Criterion Channel

#51 Post by unclehulot » Mon Apr 08, 2019 9:51 am

Hmm....downloaded Apple TV app just now, tried to log in with credentials I set up at the end of January, won’t let me log in. Reset PW, let me in (but not on the website) but asks me to subscribe at full price....can’t view anything without resolving this.

Quit the app and restarted and now it’s working!



Sent from my iPad using Tapatalk

User avatar
Michael Kerpan
Spelling Bee Champeen
Joined: Wed Nov 03, 2004 1:20 pm
Location: New England
Contact:

Re: The Criterion Channel

#52 Post by Michael Kerpan » Mon Apr 08, 2019 10:14 am

No current mention of Roku or Chromecast support in current help pages (so far as I can see)....

User avatar
dustybooks
Joined: Thu Mar 15, 2007 10:52 am
Location: Wilmington, NC

Re: The Criterion Channel

#53 Post by dustybooks » Mon Apr 08, 2019 10:17 am

I believe those are the old "movie of the week" help pages and a Roku app is meant to launch sometime today.

User avatar
Michael Kerpan
Spelling Bee Champeen
Joined: Wed Nov 03, 2004 1:20 pm
Location: New England
Contact:

Re: The Criterion Channel

#54 Post by Michael Kerpan » Mon Apr 08, 2019 10:30 am

No Roku for us yet -- I keep hoping they will support Chromecast... Or should Roku be significantly better than a Chromecast Ultra?

Glowingwabbit
Joined: Wed May 01, 2013 1:27 pm

Re: The Criterion Channel

#55 Post by Glowingwabbit » Mon Apr 08, 2019 10:36 am

Michael Kerpan wrote:
Mon Apr 08, 2019 10:30 am
No Roku for us yet -- I keep hoping they will support Chromecast... Or should Roku be significantly better than a Chromecast Ultra?
The channel isn't up yet so you're not missing anything. I'm sure Roku will be available once the channel officially starts.

picturizer
Joined: Mon Apr 08, 2019 10:48 am

Re: The Criterion Channel

#56 Post by picturizer » Mon Apr 08, 2019 10:53 am

I signed up as "charter member" last night and can't find a criterion APP in apple tv APP store. Am I doing something wrong?

User avatar
Oxidized
Joined: Mon Jan 02, 2017 4:06 pm

Re: The Criterion Channel

#57 Post by Oxidized » Mon Apr 08, 2019 11:03 am

The channel has been up for over an hour. I've started five different films to confirm playback, explore, etc.

yunro
Joined: Fri Oct 07, 2016 1:45 pm

Re: The Criterion Channel

#58 Post by yunro » Mon Apr 08, 2019 11:12 am

I have it working on AppleTV and iPad, don’t see a Roku app yet.

User avatar
flyonthewall2983
Joined: Mon Jun 27, 2005 3:31 pm
Location: Indiana
Contact:

Re: The Criterion Channel

#59 Post by flyonthewall2983 » Mon Apr 08, 2019 11:56 am

At 6 this morning I tried logging onto the vhx site but it wouldn't let me pass. Slept on it a bit and tried again and it worked. I have an Amazon Fire TV app and so far the interface is good. Different which surprised me, but good.

User avatar
dustybooks
Joined: Thu Mar 15, 2007 10:52 am
Location: Wilmington, NC

Re: The Criterion Channel

#60 Post by dustybooks » Mon Apr 08, 2019 12:16 pm

The desktop version is now running. Search was a little buggy at first but seems better now.

unclehulot
Joined: Tue Nov 02, 2004 3:09 pm
Location: here and there

The Criterion Channel

#61 Post by unclehulot » Mon Apr 08, 2019 12:18 pm

iPad version allows downloads for offline viewing! Pretty sweet. I found a few SD titles that don’t seem to scale properly to fill the screen on the Apple TV app. Like “Ariel”


Sent from my iPad using Tapatalk

User avatar
fdm
Joined: Fri Apr 21, 2006 1:25 pm

Re: The Criterion Channel

#62 Post by fdm » Mon Apr 08, 2019 1:04 pm

About to try to get the Apple app. Was on Roku, only thing I could try was the VHX thing, and although it had lots of selections, none of them played on my tv (just like before since week #2 preview), so guess I'm waiting like everybody else for the real Roku app.

Oh and website, my monitor's quite old now, so I can't play any movies there, like I expected. Could with FilmStruck...

User avatar
fdm
Joined: Fri Apr 21, 2006 1:25 pm

Re: The Criterion Channel

#63 Post by fdm » Mon Apr 08, 2019 1:40 pm

So Apple TV 4K still getting the same dropped frames every few seconds I was getting with FilmStruck. (On 1080p plasma.) Next stop: the Rokus... still waiting on the app.

User avatar
Saturnome
Joined: Sun Aug 12, 2007 5:22 pm

Re: The Criterion Channel

#64 Post by Saturnome » Mon Apr 08, 2019 2:27 pm

I'm on the desktop version. Any way to turn off subtitles on foreign films? The help page is talking about a "..." speech bubble icon next to the fullscreen icon, but I don't see it on any film I've tried.

JakeStewart
Joined: Tue Jan 22, 2019 10:44 pm

Re: The Criterion Channel

#65 Post by JakeStewart » Mon Apr 08, 2019 2:47 pm

The Roku app is up and running now

User avatar
DeprongMori
Joined: Fri Apr 04, 2014 1:59 am
Location: San Francisco

Re: The Criterion Channel

#66 Post by DeprongMori » Mon Apr 08, 2019 4:29 pm

I’m still experiencing the same stuttering frames issue on Apple TV with the Criterion Channel app as I had been with the VHX app. Not surprising, as the Criterion Channel app is layered on top of VHX.

Has anyone yet found a way to report bugs/issues? I would have thought they’d have a support infrastructure in place for their launch.

User avatar
mfunk9786
Under Chris' Protection
Joined: Fri May 16, 2008 4:43 pm
Location: Philadelphia, PA

Re: The Criterion Channel

#67 Post by mfunk9786 » Mon Apr 08, 2019 4:30 pm

You can hit "contact support" on the phone app. It brings up the e-mail address ottsupport+criterionchannel@vimeo.com, the subject line "Feedback on The Criterion Channel", and then a listing of:

Device:
Version:
App Version:

So if you're speaking to a specific app like Roku, etc, I would just write my own e-mail and say it's for the Roku app, etc.

alexrinse
Joined: Sun Mar 31, 2019 8:07 pm

Re: The Criterion Channel

#68 Post by alexrinse » Mon Apr 08, 2019 5:49 pm

Watching on my Roku, very happy so far.

A fair few UX issues but I expect these would get straightened out in the next few weeks. Images look a bit weird/downgraded in the Roku app. Also, none of the extras appear when you go into a title that should have some, not an issue on the website itself.

On my android device using the browser, videos do not play.

I could have spent the whole evening wondering what to watch, so just pulled the trigger on the Jacques Demy docu. in the end. Best Monday in ages!
Last edited by alexrinse on Mon Apr 08, 2019 8:15 pm, edited 1 time in total.

User avatar
mfunk9786
Under Chris' Protection
Joined: Fri May 16, 2008 4:43 pm
Location: Philadelphia, PA

Re: The Criterion Channel

#69 Post by mfunk9786 » Mon Apr 08, 2019 8:01 pm

Only real observation I have about the channel on the 4K Roku is how low-res the thumbnail images look when browsing, presumably because of the fact that the text and layout of the channel is 4K then the thumbnails have to be stretched in order to fit. It's kind of a bummer.

schugh
Joined: Mon Apr 08, 2019 8:28 pm

Re: The Criterion Channel

#70 Post by schugh » Mon Apr 08, 2019 8:37 pm

Hello, I was very excited to see the Criterion Channel startup today.
I subscribed early back in Feb. I think it was. I've been trying to get a hold of support during that time to confirm
if Android TV (i.e. NVidia Shield) would be supported.
I had a nagging suspicion that it might not be supported as I've run into this before before with another streaming service (Acorn TV).

I checked today and indeed disappointingly the app is not available on my Shield.

Does anyone know if it might be supported in the near future or how I can get a hold of support and ask them that.

I have three Shield boxes in the home including one in my main dedicated Movie room.
So this is very important for me.

I don't know why sometimes Android TV doesn't seem to be supported. I know there is some differences between normal Android OS and Android TV OS, but surely if so many other
streaming services can work on Android TV, I don't understand why others can't or won't.

Thanks,

-- Sanjay

cvarrick
Joined: Fri Dec 14, 2012 10:42 am

Re: The Criterion Channel

#71 Post by cvarrick » Mon Apr 08, 2019 8:44 pm

Via the amazon firestick (which I purchased in the first place for filmstruck) I get the message:

“This device does not support secure video playback”

...when I try to play a film. Firmware is up to date. Anyone else having similar issues? I signed up for the year & followed instructions to insert code correctly, etc.

Thanks

User avatar
jedgeco
Joined: Tue Nov 23, 2004 11:28 am

Re: The Criterion Channel

#72 Post by jedgeco » Mon Apr 08, 2019 9:07 pm

Is the Fire Stick plugged into an HDCP 2.2 compliant port?

User avatar
mfunk9786
Under Chris' Protection
Joined: Fri May 16, 2008 4:43 pm
Location: Philadelphia, PA

Re: The Criterion Channel

#73 Post by mfunk9786 » Mon Apr 08, 2019 9:20 pm

Watching Mikey and Nicky now on a Roku and there's so much digital noise. So, so much. My first impression isn't a very positive one, never had image quality concerns like this with Filmstruck.

cvarrick
Joined: Fri Dec 14, 2012 10:42 am

Re: The Criterion Channel

#74 Post by cvarrick » Mon Apr 08, 2019 9:23 pm

jedgeco wrote:
Mon Apr 08, 2019 9:07 pm
Is the Fire Stick plugged into an HDCP 2.2 compliant port?
Thanks for the reply...I'm not sure! But I'll try & find out. It's a Panasonic st-50, so about 5 years old.

User avatar
dustybooks
Joined: Thu Mar 15, 2007 10:52 am
Location: Wilmington, NC

Re: The Criterion Channel

#75 Post by dustybooks » Mon Apr 08, 2019 9:33 pm

I have to go and get a Roku tomorrow in order to watch this on my TV, but I've tested it on my laptop and iPhone (yeah, I know, I was on break from work) so far. iOS app looks pretty flawless, though of course that's on a tiny screen. Looks fine on my laptop in Chrome unless I set it to full screen, in which case it starts dropping frames. Weird. But I'm not too concerned just yet.

Post Reply