Twilight Time / Redwind

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HinkyDinkyTruesmith
Joined: Mon Aug 07, 2017 10:21 pm

Re: Twilight Time / Redwind

#3676 Post by HinkyDinkyTruesmith » Tue Jun 02, 2020 4:32 pm

For what it’s worth, I received my TT package on the 30th, and my SAE even earlier. After it shipped, it took about four or five days.

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Rayon Vert
Green is the Rayest Color
Joined: Wed Jan 08, 2014 10:52 pm
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Re: Twilight Time / Redwind

#3677 Post by Rayon Vert » Tue Jun 02, 2020 4:47 pm

It's only in the last month reading this thread that I figured out that TT and SAE have separate sites! I've always only ordered my TT's from SAE therefore. I ended up just ordering one item through SAE after the announcement and got it c. May 25.

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domino harvey
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Joined: Wed Jan 11, 2006 2:42 pm

Re: Twilight Time / Redwind

#3678 Post by domino harvey » Tue Jun 02, 2020 5:05 pm

Yeah, I actually got my SAE order like just a few days after I placed it. Other than high prices, I never had an issue with SAE’s delivery because they were just a state over, so it always got here quick

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swo17
Bloodthirsty Butcher
Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT

Re: Twilight Time / Redwind

#3679 Post by swo17 » Tue Jun 02, 2020 5:20 pm

I placed one large order and two small ones. The two small ones arrived separately within the last week. I've yet to receive a shipping notification for the large one, but I'm in no rush

Noiradelic
Joined: Sun Jul 19, 2009 12:45 am

Re: Twilight Time / Redwind

#3680 Post by Noiradelic » Tue Jun 02, 2020 9:54 pm

Don't think there have been significant delays with SAE, but I've yet to get a shipping notice from TT. I'm in no rush, except to know whether titles are getting canceled before they go OOS on SAE.

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chatterjees
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Re: Twilight Time / Redwind

#3681 Post by chatterjees » Tue Jun 02, 2020 9:58 pm

I am in no rush too. I am just surprised. I placed my order within 5 mins of receiving the store closing email. Since then I have received multiple emails saying how diligently they are fulfilling all the orders. I even got a partial refund as they ran out of two important BDs I was eagerly waiting for. If this is all legit, think about the number of orders they received. And, where is my shipping confirmation email at least? This is puzzling me!

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fiddlesticks
Joined: Thu Sep 20, 2007 8:19 pm
Location: Borderlands

Re: Twilight Time / Redwind

#3682 Post by fiddlesticks » Wed Jun 03, 2020 12:58 am

I placed an order within an hour or two of receiving the closure email, but I made the mistake of doing it as a 'guest,' i.e. without signing in to my TT account. So while I have an order confirmation from TT and a payment confirmation from Amazon (I used Amazon Pay), I will never receive a shipping confirmation. I contacted them last week about my order not showing up in my account, and an agent responded (quite rapidly) that even he had trouble finding the order because of my 'guest' status but it was there. So all I can do is hope that it shows up one fine day.

I placed a subsequent, smaller order a day later, this time logging in and using PayPal, and it appears in my account with a permastatus of Awaiting Shipment.

Fortunately I still have two thirds of the Bergman box to fill the waiting time.

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swo17
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Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT

Re: Twilight Time / Redwind

#3683 Post by swo17 » Thu Jun 04, 2020 2:09 am

Just got this email:
Below is an important update to your Twilight Time Movies order number XXXXX.

We continue to make progress with our shipping backlog. We have now shipped nearly 60% of the orders received since our sale started on May 10th. You are receiving this email because yours is one of the remaining orders to be shipped. Up until late last week, our warehouse was shipping orders in the most efficient way possible to clear the backlog. They are now focusing solely on the earliest orders placed that haven't shipped and will continue to do so until we get caught up. Our warehouse is working 7 days a week to get your order out.

A lot of you have asked if you will receive everything you ordered. Unless you have been contacted by our support team and told otherwise, all the products you ordered are allocated to your order and it will ship complete as soon as possible. Product is assigned to incoming orders in the order they arrive in our warehouse, not the order they are shipped, so even though products may appear sold out, if they are part of your order and you haven't been specifically contacted by us and told otherwise, that product is on the shelf waiting to be packed and shipped to you.

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fiddlesticks
Joined: Thu Sep 20, 2007 8:19 pm
Location: Borderlands

Re: Twilight Time / Redwind

#3684 Post by fiddlesticks » Thu Jun 04, 2020 2:10 am

Less than 60% shipped in 24 days, and they have been pursuing the "most efficient" course. :shock: Ah well. Good thing I'm not in a hurry.

Glowingwabbit
Joined: Wed May 01, 2013 1:27 pm

Re: Twilight Time / Redwind

#3685 Post by Glowingwabbit » Thu Jun 04, 2020 2:14 am

Where are the warehouses located? I'm sure that plays a part. While I'm not happy about the shipping cost I'm fine waiting as my keyvip is still overwhelming.

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domino harvey
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Joined: Wed Jan 11, 2006 2:42 pm

Re: Twilight Time / Redwind

#3686 Post by domino harvey » Thu Jun 04, 2020 2:49 am

Yep, I got the same email as swo for my second order. You know, the one I placed less than a hour after the one that took 3 1/2 weeks to ship

Glowingwabbit
Joined: Wed May 01, 2013 1:27 pm

Re: Twilight Time / Redwind

#3687 Post by Glowingwabbit » Thu Jun 04, 2020 2:54 am

domino harvey wrote:
Thu Jun 04, 2020 2:49 am
Yep, I got the same email as swo for my second order. You know, the one I placed less than a hour after the one that took 3 1/2 weeks to ship
If it makes you feel ( I know it won't) I haven't heard anything about my two orders also placed within less of an hour of each other.

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domino harvey
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Re: Twilight Time / Redwind

#3688 Post by domino harvey » Thu Jun 04, 2020 2:55 am

I would much rather everyone get their movies, but as in High School Musical, at least we're all in this together

Noiradelic
Joined: Sun Jul 19, 2009 12:45 am

Re: Twilight Time / Redwind

#3689 Post by Noiradelic » Thu Jun 04, 2020 8:11 am

fiddlesticks wrote:
Wed Jun 03, 2020 12:58 am
I placed an order within an hour or two of receiving the closure email, but I made the mistake of doing it as a 'guest,' i.e. without signing in to my TT account. So while I have an order confirmation from TT and a payment confirmation from Amazon (I used Amazon Pay), I will never receive a shipping confirmation.
If it makes you feel any better, some people who were logged in received their orders without ever getting a shipping confirmation.
SpoilerShow
(probably won't make you feel better)

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therewillbeblus
Joined: Tue Dec 22, 2015 3:40 pm

Re: Twilight Time / Redwind

#3690 Post by therewillbeblus » Thu Jun 04, 2020 2:31 pm

I got the same email as swo and domino this morning (seemingly the same email I've gotten 3 or 4 times now) but I just got another a minute ago that my order has shipped, so that might bode well for others (hopefully).

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DeprongMori
Joined: Fri Apr 04, 2014 1:59 am
Location: San Francisco

Re: Twilight Time / Redwind

#3691 Post by DeprongMori » Thu Jun 04, 2020 7:53 pm

My order was placed on May 10, and just arrived today.

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knives
Joined: Sat Sep 06, 2008 6:49 pm

Re: Twilight Time / Redwind

#3692 Post by knives » Mon Jun 08, 2020 8:53 pm

My thing finally shipped. Thought it might not happen.

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chatterjees
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Re: Twilight Time / Redwind

#3693 Post by chatterjees » Tue Jun 09, 2020 1:13 am

My order was placed on May 10, but still nothing!

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fiddlesticks
Joined: Thu Sep 20, 2007 8:19 pm
Location: Borderlands

Re: Twilight Time / Redwind

#3694 Post by fiddlesticks » Tue Jun 09, 2020 12:18 pm

chatterjees wrote:
Tue Jun 09, 2020 1:13 am
My order was placed on May 10, but still nothing!
I got a (surprise) shipping notice for my May 10 order yesterday. If they're shipping sequentially as their last notice says, you should see yours soon.

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chatterjees
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Re: Twilight Time / Redwind

#3695 Post by chatterjees » Tue Jun 09, 2020 2:18 pm

fiddlesticks wrote:
Tue Jun 09, 2020 12:18 pm
chatterjees wrote:
Tue Jun 09, 2020 1:13 am
My order was placed on May 10, but still nothing!
I got a (surprise) shipping notice for my May 10 order yesterday. If they're shipping sequentially as their last notice says, you should see yours soon.
I am not in a rush, but something is not right. That's (10th May) the first day of the close out sale, right? I am just surprised that working constantly 24/7 for all these weeks since then still couldn't finish shipping day 1 orders!

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domino harvey
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Re: Twilight Time / Redwind

#3696 Post by domino harvey » Tue Jun 09, 2020 2:45 pm

They are absolutely not fulfilling in order received, no matter what they say

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swo17
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Joined: Tue Apr 15, 2008 10:25 am
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Re: Twilight Time / Redwind

#3697 Post by swo17 » Tue Jun 09, 2020 2:53 pm

This is the last time I place an order with this company!

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PfR73
Joined: Sun Mar 27, 2005 6:07 pm

Re: Twilight Time / Redwind

#3698 Post by PfR73 » Tue Jun 09, 2020 3:05 pm

I also placed an order early on May 10th and it has not shipped, and I am not particularly pleased.

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chatterjees
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Re: Twilight Time / Redwind

#3699 Post by chatterjees » Tue Jun 09, 2020 3:25 pm

Guess what, I was dumb enough to place another order last Sunday; imagine when that is going to be shipped \:D/

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domino harvey
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Re: Twilight Time / Redwind

#3700 Post by domino harvey » Tue Jun 09, 2020 3:34 pm

chatterjees wrote:
Tue Jun 09, 2020 3:25 pm
Guess what, I was dumb enough to place another order last Sunday; imagine when that is going to be shipped \:D/
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